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      American Express

      Engaged Employer

      American Express Director, Risk Management reviews

      3.4

      99% would recommend to a friend

      (17 total reviews)
      avatar

      Stephen J Squeri

      100% approve of CEO

      99% positive business outlook

      Ratings by category

      5.0

      Diversity & inclusion

      5.0

      Compensation and benefits

      5.0

      Career opportunities

      4.2

      Culture & values

      3.3

      Work/Life balance

      2.5

      Senior management

      Director Risk Management employees have rated American Express with 3.4 out of 5 stars, based on 17 company reviews on Glassdoor. This indicates that most Director Risk Management professionals have a good working experience there. American Express is rated in line with the average (within 1 standard deviation) by Director Risk Management professionals compared to other employers within the Finanzas industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      17 reviews
      2.0
      Dec 12, 2015

      Lost its way

      Director - risk management
      Recommend
      CEO approval
      Business Outlook

      Pros

      Amex has a good employee culture overall and can be a great school at the onset of one's career. Because of its size there are a lot of opportunities to do new things, acquire new skills, work abroad and build an exciting career. For those of us who spent most of our adult life there is was our second home and family. And in many ways Amex encouraged strong team spirit and inspired loyalty. Also it still has a good product and brand which make employees feel proud to work there and create opportunities to get good jobs after they leave.

      Cons

      Unfortunately in the past few years Amex lost its way. On one hand it hasn't been able to innovate enough and stay current while the market pressures are making it very difficult to maintain its current position. On the other, the formerly great employee culture has eroded in several areas turning to extremely competitive, over-pressuring and unforgiving. Moreover Amex is the classic example of promoting undeserving people simply for managing up well. Networking and presenting well is a lot more important than actually doing good work.

      3.0
      Oct 9, 2015

      Much better in prior years

      Director - risk management
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some interesting capabilities projects happening if (and only if) you're on the right team. Generally welcoming atmosphere. Reasonable work life balance when compared with some other similar companies.

      Cons

      Bureaucratic. Too much alignment required to make any minor change. Very inefficient process to drive tech developments. Significant reliance on powerpoint presentations to deliver messages. Increasing regulatory scrutiny is painful to manage and requires significant time investment. Slowly deteriorating environment and general atmosphere/worklife balance

      Viewing 13 - 15 of 17 Reviews
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      Glassdoor has 22,037 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.