Agoda reviews

3.9

78% would recommend to a friend

(2,913 total reviews)
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Omri Morgenshtern

75% approve of CEO

69% positive business outlook

Agoda has an employee rating of 3.9 out of 5 stars, based on 2,913 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Agoda employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

3K reviews
1.0
Jul 4, 2025

Corporate version of Hunger Games

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Working culture (for some teams) - Work-life balance (for some teams) - Decent pay - Good start for fresh graduates Well if you have a good team and support, you’re all good.

Cons

The company's been doing quiet layoffs, affecting many teams and departments. Whether you are full time or temporary employees, inside or outside Bangkok - they were all affected. Despite appearing and claimed to be in a growth phase/profitable phase, hiring seems to limited for director, senior and mostly IT positions. There’s little value placed on operational work and customer services but high value on countless projects that hasn’t been done. The leadership lacks understanding or appreciation. I missed the time where management is much more considerate and be empathetic towards employees. 1. Rapid, disorganized pace Extremely fast-paced, prioritizing action over planning. Changes happen abruptly, and decisions are frequently made top-down without input or clarity on long-term goals. 2. Deteriorating culture It shifted from supporting each other, collaborative to isolating. Many individuals operate in survival mode with limited support and unclear guidance. 3. Unhealthy performance pressure There’s constant pressure to go beyond your role without additional resources or recognition. Standard performance isn’t enough; overextension IS expected. 4. Poor planning and communication Majority of meetings are last-minute with little regard for workload or availability. Urgent demands are the norm. If they want to get something done at that moment, you need to do it right away or they will ask you why couldn’t you do it. 5. Lack of respect from leadership Senior managers often disregard boundaries and timelines expecting immediate turnaround without context or empathy. Some directors are rude just because they thought they’re higher, they don’t even care what you’ve been doing. 6. Ineffective leadership and decision-making Approvals and processes are centralized, but leaders frequently lack understanding of what they’re approving. There's little accountability or methodology behind decisions, they just approve everything without reviewing them. This affected others when any projects or budget approved but no one get a gist of them. 7. Work-life balance This is a pure luck. Good teams lead you to heaven but bad teams? It would make you go sane. Employees need to work overtime because of poor management and unlimited/unrealistic projects given by the leadership. Company itself doesn’t prefer employees to work overtime, but timeline given is also unrealistic too. If you're looking to gain experience, it's a decent place to learn but just don't try staying too long, or you'll risk burning out from the toxic environment and broken-down mentality. It doesn't quite worth it.

1.0
Jul 3, 2025

No longer a good place to work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Plenty of opportunities for change of roles Entry level employees’ voices are always valued but not middle management. Company’s overall performance is strong and recruitment is great with tons of talented individuals!

Cons

Used to be a great place to work when the previous CEO was around where directions are transparent. However, with the new leadership, many employees from various countries were forced to leave with management finding fault with performance which came as a surprise to many and asked to sign mutual separation agreement and they ended up hiring in Bangkok which is much lower in cost. The company’s performance management culture used to be strong but believe with cost cutting measures to centralise in Bangkok and probably not wanting to create rumours of retrenchment, many out side of Bangkok encountered the same “treatment” suddenly without any signs of managers informing them of poor performance prior which goes against the performance management culture which was strong all along. This is especially so in the Customer Experience Group.

4.0
Jun 29, 2025
Recommend
CEO approval
Business Outlook

Pros

Good people to work with

Cons

The place was all good there

Viewing 280 - 282 of 2,913 Reviews

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