Let's keep it real, the Agoda PVD real experience! Read this before your interview.
Pros
Beautiful work office - 10th fl in downtown Great co workers - you might make a couple friendships outside of work which is nice Open to hiring all w/ customer service experience, you don't need 'call center experience' to get hired. POSSIBILITY to transfer after a year of being at company. Not everyone is paid the same, negotiate salary for what you think you are worth for 40! Calculate wisely!
Cons
*About 2 month process to get hired (may be shorter since they are already open) MICRO MANAGING from your team lead *The GM hires people from his old jobs as the new team leads, so you will not be able to move up to a manager position within a year, its impossible at this location (although they tell you that until your ears bleed through the interview experience) *The 'travel discount' is laughable. *Paid twice a month but not every 2 weeks. *If you need a check, take the job. If you want something more, don't. They are actively hiring as you can see, they will email you back and it seems like such a fun company to work for. There are not alot of reviews for this location. Hiring process is VERY thorough w/ alot of skype interviews with recruiter in Bangkok. Make yourself available. Three major skype interviews until you get the job w/ many emails & phone calls in between. Agoda is a partner of Priceline but you will not be taking ANY priceline calls. 90% of your calls will be with people who don't speak English from Asia, who will say 'hello, hello, hello' when you answer the phone. You will have alot of pending cases that you can't close because of the time zone. When you are working, it will be midnight in Asia. *You are also promised the 9 - 9 schedule - that's a lie, they won't even CONSIDER that until March! *When you get hired, you will be in a training room w/ two trainers - one that is a TM in another country in Europe, knowledgeable, has some patience and sometimes they can move a little fast. The other training is not as knowledgeable, a little condescending with a bit of an attitude. Training is for 4 weeks, schedule is 9 - 6. You cannot take paper onto the floor so notes must be written in Notepad. Once on the floor, you will be under a team lead who has never taken a phone call in their life, they will 'help you' by walking up to you and giving you their idea of what needs to happen and walk away. You are scrutinized for being two minutes late, meanwhile, one team lead is late EVERY. SINGLE. DAY. *Numbers are quite important here, hold time, average talk time, etc. everything matters. Your lunch time is mapped out to the minute, so even if you're on a long case (which happens) you will be sent an email as to why you were late. Again, if you need a check than give Agoda a try but go in with a good salary and a game plan. The job is stressful. Long days - it will take all of the patience that you have. 3 people have already quit. Join at your own risk.
