Agoda reviews

3.9

78% would recommend to a friend

(2,912 total reviews)
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Omri Morgenshtern

75% approve of CEO

69% positive business outlook

Agoda has an employee rating of 3.9 out of 5 stars, based on 2,912 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Agoda employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

3K reviews
2.0
Mar 21, 2018
Recommend
CEO approval
Business Outlook

Pros

- Salary (higher than competitor) - Work legally (unlike some BIG companies located in Bangkok) - Discount on Agoda booking. Note that unlike the previous comment you NEVER get 14% discount! None of the previous comment is true. It is simple, you get a random discount between 8 to 14% but you never get 14% (after 50 bookings I never get this discount amount).

Cons

- No mobility plan for employee - turn over is massive in the Customer Experience Group. The probability that you get promoted is lower than 0. In other department, they still have a huge turn over... They try to attract people with videos of Bangkok... Will they understand that people will come for Bangkok and not for the company? - Managers aren't skilled for most of the position: the HR recruits the wrong person for the wrong job and previously, the management has promoted a few people who had been working in the company for ages. However they still don't have any skills and they ruin the company because they have to manage more skilled people with more experience. However these person will never get promoted because the company is now hiring externally or prefering to promote people who are good friends or thinking the same way - Jobs are repetitive and no place for suggestion, creativity and no leadership is given to employee: do your job and don't ask for questions even if you do something not logical or if your task is non-sense - Not ethical: the company has a code of conduct to respect as part of the Priceline group. However, no one is totally respecting him: personal (and more) relationship between employees, favoritism in the workplace... This is Agoda! - The tool you work with are so old: old software, computers, keyboard - Only a few benefits: Insurance (which in many countries wouldn't be seen as a benefit). Note that the coverage paid by the company per year is not more than 30k - Procedure rather than goal-oriented: welcome to copy/paste company! - Culture of 'ask someone else', 'I cannot help you'

5.0
Mar 15, 2018

"A cool opportunity"

Recommend
CEO approval
Business Outlook

Pros

I'm still pretty new, but the pros for me include: short commute, reasonable pay, interesting job, opportunity to meet and talk to different kinds of people, well running computer systems, knowledgable trainers and managers. You can learn some things working here and I appreciate that about Agoda.

Cons

Any job will be Hell if you let it become that. Treating people respectfully goes a long way anywhere. No complaints at all about Agoda. I am content.

1.0
Mar 15, 2018
Recommend
CEO approval
Business Outlook

Pros

I like tropical weather, and Bangkok is a great city

Cons

Agoda is claiming to be lean and agile - what a joke! That's just for marketing purposes and to attract talents. In fact, Agoda is loosing a lot of good and talented Backend people (and booking) every month. Why? This is hell wrapped up in a shiny cellophane. The working environment is just pathetic - huge technical debt, no collaboration between teams, no visibility what-so-ever of what's going on, daily production escalations, bureaucracy and bad management practices. Everyone's little interests are their own KPIs. Product management is basically owning Backend team and development, while Backend management is weak and almost dis-functional. Guess who made sure the current and previous technical management is so weak? Dev management is absent, as they sit all day in meetings and are occupied with sending emails. That means it's all about product, features and micro management. So boring! Nobody makes any architectural decisions and there's a huge technical debt that slows development and created a LOT of frustration. Developers don't really have access to technologies (kafka, cassandra, ...) - if you need something, just send an email and wait... Things that should take days takes weeks. Does any of those sound like lean?! This code-monkeysism approach is a long tradition here. Developers are at the bottom of the food chain, and are being replaced yearly - others make sure they get the yearly bonuses at time! Developers - beware!

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