Agoda reviews

3.9

78% would recommend to a friend

(2,896 total reviews)
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Omri Morgenshtern

75% approve of CEO

69% positive business outlook

Agoda has an employee rating of 3.9 out of 5 stars, based on 2,896 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Agoda employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

3K reviews
1.0
Mar 13, 2018
Recommend
CEO approval
Business Outlook

Pros

Some friendly co-workers who work very hard but get no extra compensation for taking on more work; in fact, managers rather re-train and invest more in those who perform poorly than keep those who perform well

Cons

Poor management, at times clueless and demanding what they can't themselves achieve, don't arrive to work on time and unavailable when needed; HR is supposed to be responsible for employee satisfaction yet won't return a single email or phone call

1.0
Dec 22, 2017
Recommend
CEO approval
Business Outlook

Pros

Non IT Teams are good. International teams, people from all continents. Their focus on data is good. A/B testing. Excellent centralized application monitoring metrics.

Cons

Claims to be agile with most teams following scrum. In reality, product owners are project managers who micromanage the team. Development managers are there just to ensure engineers accept whatever timelines POs demands. Absolutely no consideration for architecture or design. Code the fastest dumbest thing, and you are appreciated. Take a little effort to put in a good design, then manager starts complaining you are not delivering fast enough. For bugs, put in workarounds. Try finding the root cause, and fixing it, then you are not fast enough. They would rather put in a workaround to delay the issue by a month than spent time to fix the root cause. The most common complaint from all software engineers (from all continents) is that their team has the worst code base they have seen in their career. Scalability is more often achieved by throwing in tons of servers, instead of writing code designed to scale. Bad for software career, don't join here! If you join, leave within a year.

3.0
Dec 2, 2017
Recommend
CEO approval
Business Outlook

Pros

Beautiful work office - 10th fl in downtown Great co workers - you might make a couple friendships outside of work which is nice Open to hiring all w/ customer service experience, you don't need 'call center experience' to get hired. POSSIBILITY to transfer after a year of being at company. Not everyone is paid the same, negotiate salary for what you think you are worth for 40! Calculate wisely!

Cons

*About 2 month process to get hired (may be shorter since they are already open) MICRO MANAGING from your team lead *The GM hires people from his old jobs as the new team leads, so you will not be able to move up to a manager position within a year, its impossible at this location (although they tell you that until your ears bleed through the interview experience) *The 'travel discount' is laughable. *Paid twice a month but not every 2 weeks. *If you need a check, take the job. If you want something more, don't. They are actively hiring as you can see, they will email you back and it seems like such a fun company to work for. There are not alot of reviews for this location. Hiring process is VERY thorough w/ alot of skype interviews with recruiter in Bangkok. Make yourself available. Three major skype interviews until you get the job w/ many emails & phone calls in between. Agoda is a partner of Priceline but you will not be taking ANY priceline calls. 90% of your calls will be with people who don't speak English from Asia, who will say 'hello, hello, hello' when you answer the phone. You will have alot of pending cases that you can't close because of the time zone. When you are working, it will be midnight in Asia. *You are also promised the 9 - 9 schedule - that's a lie, they won't even CONSIDER that until March! *When you get hired, you will be in a training room w/ two trainers - one that is a TM in another country in Europe, knowledgeable, has some patience and sometimes they can move a little fast. The other training is not as knowledgeable, a little condescending with a bit of an attitude. Training is for 4 weeks, schedule is 9 - 6. You cannot take paper onto the floor so notes must be written in Notepad. Once on the floor, you will be under a team lead who has never taken a phone call in their life, they will 'help you' by walking up to you and giving you their idea of what needs to happen and walk away. You are scrutinized for being two minutes late, meanwhile, one team lead is late EVERY. SINGLE. DAY. *Numbers are quite important here, hold time, average talk time, etc. everything matters. Your lunch time is mapped out to the minute, so even if you're on a long case (which happens) you will be sent an email as to why you were late. Again, if you need a check than give Agoda a try but go in with a good salary and a game plan. The job is stressful. Long days - it will take all of the patience that you have. 3 people have already quit. Join at your own risk.

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