Pros
Working for Agoda can be fun. The company is rapidly growing, there are a lot of talented young and fun people. You may get lucky and be put on a team with people you actually like and can hang out with. - The job itself is good – customers are typically nice to you and understanding. - Fruit delivered every week - Free coffee - Convenient downtown location, near the mall - Good benefits: 401k, Aetna medical, Delta dental and vision, fitness reimbursement up to 240 USD yearly - Laid back company culture – you are not being evaluated on after call work time, handling time, calls taken. You kind of work at your own pace. If you do not avoid calls then it is easy to reach all the targets. - There is an annual bonus depending on your performance, which is nice. - 4 weeks paid training - Multicultural company, you get to talk to many people from all over the world - Possibility to relocate to other offices within the company
Cons
A lot of the previous posts seem somewhat exaggerated, which is understandable. People come here to post anonymously and vent about job dissatisfaction, which is unfortunate that they cannot express their concerns at work that might actually result in change. Managers are more concerned with whom to fire than putting in the time to learn the job in order to better help agents. There is constant drama going on – people reporting each other for every little thing, warnings, excessive amounts of callouts, people being out of work for long periods of time due to alleged “medical reasons”. There Is also a lot of gossip which would be fine if it weren’t malicious. It almost seems like there is a need to bring down others for your own benefit. Compared to other locations, company events are very reserved and conservative with a small budget that aren’t fun. The attendance at these events shows the disinterest people have in getting to know each other outside of work. Many agents have very dysfunctional families with issues that they bring to the workplace. It is not uncommon to hear about domestic violence, spouses going to prison, single mothers’ struggles with their 2-3 kids at home. The hiring process is flawed – they look for call center experience, so we get many people who are burned out from working years in abusive call centers, getting used to customers screaming at them and reverting to the status quo of “there’s nothing I can do for you”. This place needs people who are excited to start a new job, are passionate about doing well and actually care. It doesn’t matter whether they have call center experience.
