Does AXA UK pay their employees well?

According to anonymously submitted Glassdoor reviews, AXA UK employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at AXA UK. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at AXA UK?

71% of AXA UK employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated AXA UK 3.9 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at AXA UK?

Customer Service Representative (23) , Manager (23) , Claims Handler (21) , Personal Advisor (20) , Motor Claims Handler (14) , Business Analyst (13) , Underwriter (12) , Customer Service Advisor (10) , Sales Consultant (10) , Data Engineer (9) , Pricing Analyst (8) , Project Manager (8) , Team Leader (8) , Analyst (7) , Branch Manager (7)

What are the pros of working at AXA UK according to real employee reviews?

"Good benefits with health insurance and perks of sick pay" ((in 84 reviews)); "The people are great and the culture is one of a kind." ((in 75 reviews)); "A great atmosphere and culture" ((in 55 reviews)); "I have a good work/life balance and AXA are open to consider flexible working." ((in 41 reviews)); "Great colleagues and generally a supportive place to work." ((in 26 reviews))

What are the cons of working at AXA UK according to real employee reviews?

"Low salary and less bonus" ((in 48 reviews)); "Poor management of report to" ((in 27 reviews)); "Regional managers have egos so big that I am genuinely embarrassed for them." ((in 18 reviews)); "Currently no direction from senior management" ((in 13 reviews)); "When raising a grievance they try and play down the bullying." ((in 7 reviews))

What are employees saying about AXA UK layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about AXA UK layoffs and their outlook for job security at AXA UK in 2026.

AXA UK reviews

3.7

71% would recommend to a friend

(841 total reviews)

Tara Foley

81% approve of CEO

65% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.9

Work/Life balance

3.8

Culture & values

3.7

Compensation and benefits

3.5

Career opportunities

3.4

Senior management

AXA UK has an employee rating of 3.7 out of 5 stars, based on 841 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AXA UK employee rating is in line with the average (within 1 standard deviation) for employers within the Seguros industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

841 reviews

1.0

Mar 3, 2021

Just a robot and not a human

Claims handler

Recommend

CEO approval

Business Outlook

Pros

The chance to meet lovely people

Cons

You are watched all of the time. The job makes you feel incompetent due to their unrealistic targets set in place. A very stressful job with no real support or care for their employees (overworked and underpaid). Pay does not reflect for any upskilling, although you are expected to know additional products. The job can get very lonely and a lot of employees end being burnout. Although there are talks about how easy it is to develop within the company, there barely ever any developmental opportunities.

AXA UK Response

5y

Thank you for taking the time to leave a review. It saddens me to read your comments and I will ensure they are fed back. We take great pride in supporting our employees in everything they do from needing caring support to development support , and from our other reviews you can see we very much get it right most of the time, but in this case it was not felt and we take that on board.

2.0

Oct 26, 2020

Horrible job with great benefits

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The benefits are superb and the salary is ok considering. Fortunate to still be full-time considering current events

Cons

The job itself can be horrendous due to the customers, which is understandable considering it’s a call centre role, and the internal communication leaves a lot to desired for. Some of the systems & processes could do with an upgrade too but suggestions often fall on deaf ears

AXA UK Response

5y

Thanks for your review. Given your comments and the fact you are a current employee I would like to suggest you perhaps talk to your line manager around the communication you feel is lacking. Our IT systems are being upgraded as write this and in a very short period of time all employees of AXA UK will be on the latest Microsoft systems allowing fantastic access and communication with each other. I hope this helps with that part of your concerns.

1.0

Jun 27, 2020

The worst time of my life

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

There are no pros for working here, this was the worst 2 years of my life

Cons

Culture is zero, no training, no support, extremely hierarchical company

AXA UK Response

5y

I'm really saddened to hear you did not have a good experience but thank you for taking the time to write a review.

Viewing 109 - 111 of 841 Reviews

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AXA UK reviews

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Just a robot and not a human

Horrible job with great benefits

The worst time of my life

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