AT&T reviews

Unreasonable expectations, hostile work environment, high-school mentality

The company has managers that do not care how they get numbers. Managers told reps they needed to sell Directv NOW in Unethical ways. Many reps were written up for performance review for not selling DTV Now the underhand way. Upper management does not care about Retail staff. AT&T reps need to call the retail sales support for everything and anything when dealing with customers issues. The RST department are outsource reps who are told no phone-call longer than 5 minutes. Rst refuses to help and are lazy, with no accountability. This company treats you like a thief because they give you points for being late. The commission is terrible, hourly is ok but not worth it. Managers will change your schedule without telling you losing your overtime. The union is a joke and are a bunch of lying thieves who take money and talk big but are terrible at their job. They intimidate reps and try to make management and reps life hell.