Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      AT&T

      Engaged Employer

      AT&T reviews

      3.3

      52% would recommend to a friend

      (42,017 total reviews)
      avatar

      John Stankey

      43% approve of CEO

      45% positive business outlook

      Ratings by category

      3.8

      Diversity & inclusion

      3.8

      Compensation and benefits

      3.2

      Career opportunities

      3.1

      Culture & values

      3.1

      Work/Life balance

      2.8

      Senior management

      AT&T has an employee rating of 3.3 out of 5 stars, based on 42,017 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AT&T employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      42K reviews
      2.0
      Mar 24, 2026

      High pressure sales hiding behind a loyalty job

      Loyalty and retention specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Union protection, good benefits, options to work remotely

      Cons

      Management has shifted the company's focus in the last 6-12 months to aggressive sales. Loyalty representatives who should be focus on keeping the customer are told if you don't offer to add a line on every call not resulting in a cancellation you aren't doing your job. Support is sometimes non-existant. It might take 45 minutes to an hour to get a supervisor to respond to a question. There is little to no thought to giving the customer options when faced with a negative situation as agents are told in many cases "we can't do that" or "don't spend too much time dealing with issues so you'll have more opportunities to sell.

      Viewing 175 - 177 of 42,017 Reviews
      Related searches: AT&T jobs | AT&T salaries | AT&T benefits | AT&T interviews | AT&T conversations
      ReviewsAT&T reviews

      Glassdoor has 46,432 AT&T reviews submitted anonymously by AT&T employees. Read employee reviews and ratings on Glassdoor to decide if AT&T is right for you.