AT&T reviews

Have to work in office

• Unpredictable scheduling and frequent last-minute changes that disrupt work-life balance • Cost-cutting decisions often increase workload and pressure on frontline staff • Strong competition with online app promotions makes in-store sales unnecessarily difficult • Customer support quality is deprioritized in favor of sales metrics • Training is inconsistent and does not adequately prepare employees for real-world floor situations • Internal systems are slow, unreliable, and outdated compared to competitors • Fraud prevention processes are overly restrictive and frequently interfere with legitimate sales, costing employees time and commission opportunities • Aging equipment creates avoidable inefficiencies • Protection plan pricing and attachment pressure encourages uncomfortable sales behavior • Health insurance coverage and enrollments lack sufficient mental health support options • Escalation handling is inconsistent and often leaves issues unresolved or poorly documented