Pros
Chartis has good products, systems and is a market leader is various product lines. Its a good name to have in your resume. If you can work at Chartis, you can work anywhere.
Cons
Specifically for the call centre (inbound), management show no concern for the welfare of its employees. If you have a relationship, family, children, friends, be prepared to disown them. Overtime is mandatory EVERYDAY. They will tell you its only up to 630pm-7pm. The fact is that the number of cases you are assigned is more than you can complete within allocated. Be prepared to step out of office only at 8-830pm if you plan to complete your follow-up cases. If you are new, lunch is 30min and can be rather stressful. Many senior staff has left and even the new hires are not staying long due to the stressful environment and strain on personal/family life.
