AEG reviews

3.5

57% would recommend to a friend

(177 total reviews)

Kenneth Chenault

69% approve of CEO

55% positive business outlook

AEG has an employee rating of 3.5 out of 5 stars, based on 177 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AEG employee rating is in line with the average (within 1 standard deviation) for employers within the Turismo y hospedaje industry (3.6 stars).

Reviews by job title

177 reviews
1.0
Aug 7, 2024

How the mighty have fallen

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great pay, benefits, and plenty of PTO time

Cons

A lot of PTO, but you aren't able to take it. Health benefits are amazing, because you are going to need it due the mental stress and anguish they put you through. I was with the company for over 20 years. I was proud to work for them as they were employee and customer focused. Everyone lived by the Blue Box Values. Somewhere along the way, they threw out those values and forgot about their employees and their customers. Out with the old and in with the new who focused more on efficiency instead of value. Any excuse to write people up and didn't care if their direct leader didn't agree. Extreme micro-managing to the point of folks phone states being switched remotely when they would be in the middle of fixing a huge issue or they were stuck after their shift and logged out. Steve Squeri needs to take a long look at who he has in charge of this division because they are ruining it. Blue Box went out the window with Ken left.

2.0
Jul 29, 2024

Stress

Recommend
CEO approval
Business Outlook

Pros

Starting their the money is good and the benefits

Cons

Stress, micromanaging, harassment, lack of training, unqualified team leads.pay issues

1.0
Jul 17, 2024
Recommend
CEO approval
Business Outlook

Pros

Sending your calls to English speaking agents serving US cardmembers in Mexico. How's that going for you now that you have tons of OT cuz you have no one to service all the cardmembers who want to be sent back to the US.

Cons

Ouch that OT must be costing a fortune.

Viewing 16 - 18 of 177 Reviews

Glassdoor has 185 AEG reviews submitted anonymously by AEG employees. Read employee reviews and ratings on Glassdoor to decide if AEG is right for you.