Is ADP a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at ADP have rated their employer with 3.4 out of 5 stars in 398 Glassdoor reviews. This is a lower than average score with the overall rating of ADP employees being 3.8 out of 5 stars. Search open Customer Service Representative Jobs at ADP now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at ADP .

Does ADP pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at ADP with 3.2 out of 5 stars based on 398 anonymously submitted employee reviews. This is 9% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at ADP.

How happy are Customer Service Representative professionals working at ADP?

46% of Customer Service Representative employees at ADP would recommend their employer to a friend. This rating has decreased by 12% in the past 12 months. Customer Service Representative professionals have also rated ADP with a 3.1 rating for work-life-balance, 3.6 rating for diversity and inclusion, 3.4 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at ADP?

District Manager (1672) , Associate District Manager (638) , Payroll Specialist (419) , Implementation Specialist (388) , Member Technical (381) , Consultant (358) , Senior MEMBER TECHNICAL (325) , Implementation Consultant (302) , Sales Associate (300) , Project Manager (247) , Sales (242) , Account Manager (230) , Analyst (225) , Major Accounts District Manager (223) , District Sales Manager (221)

What are the pros of working at ADP according to real employee reviews?

"Great benefits and longevity with a company who's credit rating always renamed above the entire country itself." ((in 1625 reviews)); "Good work life balance and learning" ((in 1432 reviews)); "Been working for Adp going 3 years now and the culture is great.. the managers especially mine is very suportive" ((in 1422 reviews)); "You will feel like you have great support and people to guide you to where you need to be." ((in 1057 reviews)); "Very flexible and good pay" ((in 749 reviews))

What are the cons of working at ADP according to real employee reviews?

"Team management strategies are poor and typical" ((in 837 reviews)); "low salary and very influenced" ((in 484 reviews)); "Some managers are bad apples but not all" ((in 473 reviews)); "Poor upper management." ((in 155 reviews)); "Can be stressful and long hours" ((in 155 reviews))

Skip to content Skip to footer

Notifications

ADP

ADP Customer Service Representative reviews

3.4

46% would recommend to a friend

(398 total reviews)

Maria Black

51% approve of CEO

49% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.4

Culture & values

3.2

Compensation and benefits

3.2

Career opportunities

3.1

Work/Life balance

3.1

Senior management

Customer Service Rep/Associate Client Support Consultant employees have rated ADP with 3.4 out of 5 stars, based on 398 company reviews on Glassdoor. This indicates that most Customer Service Rep/Associate Client Support Consultant professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Customer Service Rep/Associate Client Support Consultant professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

398 reviews

3.0

Jun 3, 2021

Great people but spread thin on support

Account manager

Recommend

CEO approval

Business Outlook

Pros

Great coworkers, always planning fun interactive events

Cons

support is spread thin amongst teams

ADP Response

Thank you for sharing your experience with us on Glassdoor. We appreciate the time you spent with ADP and the insights you have provided.

3.0

Jun 1, 2021

Its Ok

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Pay is great at first

Cons

You soon realize the pay doesn't compare to the amount of work you have to do! Mico-managing is a thing

ADP Response

Thank you for sharing your insights with us on Glassdoor regarding your time with ADP and we are sorry to hear about this experience. Your review helps us to improve our overall processes and we appreciate your assessment.

5.0

May 31, 2021

Good Company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good Benefits Fair Pay Good upward mobility

Cons

Stressful job to endure everyday

ADP Response

Thank you for sharing your ADP experience with us on Glassdoor. We value your feedback.

Viewing 259 - 261 of 398 Reviews

Top companies for "Compensation and Benefits" near you

SAP

3.9★Compensation & Benefits

Cisco

4.0★Compensation & Benefits

Autodesk

4.0★Compensation & Benefits

BMW Group

4.0★Compensation & Benefits

Jobs at ADP

Client Engagement Manager

Barcelona

View job

Técnico de Nóminas - España

Madrid

View job

Digital Sales Specialist German Speakers

Barcelona

View job

Digital Sales District Manager - Dutch Speaking

Barcelona

View job

ADP reviews FAQs

ADP reviews ADP Customer Service Rep/Associate Client Support Consultant reviews

ADP

ADP Customer Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great people but spread thin on support

Its Ok

Good Company

Top companies for "Compensation and Benefits" near you

Jobs at ADP

ADP reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

Jobs at ADP

ADP reviews FAQs