Is ADP a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at ADP have rated their employer with 3.4 out of 5 stars in 398 Glassdoor reviews. This is a lower than average score with the overall rating of ADP employees being 3.8 out of 5 stars. Search open Customer Service Representative Jobs at ADP now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at ADP .

Does ADP pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at ADP with 3.2 out of 5 stars based on 398 anonymously submitted employee reviews. This is 9% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at ADP.

How happy are Customer Service Representative professionals working at ADP?

46% of Customer Service Representative employees at ADP would recommend their employer to a friend. This rating has decreased by 12% in the past 12 months. Customer Service Representative professionals have also rated ADP with a 3.1 rating for work-life-balance, 3.6 rating for diversity and inclusion, 3.4 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at ADP?

District Manager (1672) , Associate District Manager (638) , Payroll Specialist (419) , Implementation Specialist (388) , Member Technical (381) , Consultant (358) , Senior MEMBER TECHNICAL (325) , Implementation Consultant (302) , Sales Associate (300) , Project Manager (247) , Sales (242) , Account Manager (230) , Analyst (225) , Major Accounts District Manager (223) , District Sales Manager (221)

What are the pros of working at ADP according to real employee reviews?

"benefits were great and scenary" ((in 1668 reviews)); "Flexible and good work life balance" ((in 1438 reviews)); "Been working for Adp going 3 years now and the culture is great.. the managers especially mine is very suportive" ((in 1430 reviews)); "You will feel like you have great support and people to guide you to where you need to be." ((in 1064 reviews)); "Training was great until you actually work in your payroll position and you are doing everything but payroll." ((in 755 reviews))

What are the cons of working at ADP according to real employee reviews?

"Team management strategies are poor and typical" ((in 833 reviews)); "Some managers are bad apples but not all" ((in 488 reviews)); "low salary and very influenced" ((in 479 reviews)); "Poor upper management." ((in 158 reviews)); "Can be stressful and long hours" ((in 150 reviews))

ADP Customer Service Representative reviews

3.4

46% would recommend to a friend

(398 total reviews)

Maria Black

51% approve of CEO

49% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service Rep/Associate Client Support Consultant employees have rated ADP with 3.4 out of 5 stars, based on 398 company reviews on Glassdoor. This indicates that most Customer Service Rep/Associate Client Support Consultant professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Customer Service Rep/Associate Client Support Consultant professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

398 reviews

5.0

Jul 21, 2021

Great Place to Work

Account manager

Recommend

CEO approval

Business Outlook

Pros

Everyone is so nice and willing to work with you to solve problems.

Cons

ADP is so big - sometimes you have to go through multiple people to get answers. Everyone is willing to collaborate.

ADP Response

4y

Thank you for sharing your ADP experience with us on Glassdoor. We value your feedback.

2.0

Jul 14, 2021

Good Company to work with however not all departments are handled the same way

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Pay out is good as in one of the Fortune 500

Cons

Management and favoritism, upraisal happens on average grading and for dmonetary hike u end up waiting for 4 yrs or more. best performer are made in heaven

ADP Response

4y

Thank you for taking the time to share your feedback. Your suggestions on how we can improve our associate experience are valuable to us.

4.0

Jul 14, 2021

Busy work environment

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

People you work with, payroll product offering. pay is decent

Cons

approach to customer or system issues is sometimes reactive rather than proactive

ADP Response

4y

We appreciate the time you spent with ADP and the insights and advice you have shared. Your feedback will be provided to our leadership teams, so we can better improve our associate experience.

Viewing 247 - 249 of 398 Reviews

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ADP

ADP Customer Service Representative reviews

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Great Place to Work

Good Company to work with however not all departments are handled the same way

Busy work environment

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