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      ADP

      Engaged Employer

      ADP reviews

      3.7

      71% would recommend to a friend

      (22,295 total reviews)
      avatar

      Maria Black

      81% approve of CEO

      70% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      3.8

      Culture & values

      3.8

      Work/Life balance

      3.7

      Career opportunities

      3.5

      Compensation and benefits

      3.4

      Senior management

      ADP has an employee rating of 3.7 out of 5 stars, based on 22,295 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ADP employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      22K reviews
      1.0
      Mar 10, 2016

      The company has completely gone downhill

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great colleagues to work with. Unfortunately I can't find anything more pros to add here.

      Cons

      The previous president came from a Sales background and was too focused on meeting sales numbers to pacify the company shareholders. Sure it looked good but he neglected to support the back end where the folks in Implementation and Customer Service are. At the moment senior people are leaving the company due to lack of support, being overworked and being treated poorly by management. Clients are quietly leaving for other competitors without notifying ADP. The new president recognizes the hemorrhaging and the enormity of the situation they are in and realizes that he has to make very drastic moves in order to turn things around. How fast he can implement changes remains to be seen. No one wants to be in the WorkForceNow department despite the offer of very high wages being dangled. It is a very cumbersome product due to the ancient architecture it is based on.

      1.0
      Feb 4, 2016

      Poor Management

      Client service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The location I worked at was close to home. Otherwise I can't think of anything good to say about ADP, really. I get angry customers all the time on the phone because we always screw up their requests. I feel like my coworkers don't appreciate and comprehend that we are dealing with people paycheques - their lack of tactfulness and professionalism really bothered me.

      Cons

      Poor and inadequate recruitment practices have led to subpar hires, disengaged workforce and high turnover. I never feel confident on the phone because I never received sufficient training. The legacy technologies ADP uses are fascinating. Not to mention that there is a lack of advancement opportunities.

      1.0
      Dec 28, 2015

      Implementation

      Implementation specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      None! Period! I can't think of 1 good thing about this company.

      Cons

      Management lies, over worked, under appreciated. All this company cares about is sell sell sell but are never interested in the welfare of employees who severely stressed out.

      Viewing 226 - 228 of 22,295 Reviews
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      Glassdoor has 24,883 ADP reviews submitted anonymously by ADP employees. Read employee reviews and ratings on Glassdoor to decide if ADP is right for you.