ADP reviews

Working hard does not necessarily guarantee success. Management didn't necessarily get promoted by performing at a higher level the work of the group. Management doesn't always have any management experience, or skills, which can be frustrating. Each division/group seems to function completely independently in terms of policy enforcement, procedures, and expectations. The divisions between the groups cause a lot of customer frustration. ADP is beginning to address this, but if the model doesn't change it remains to be seen if anything substantial will change for customers. Depending on your position, some jobs are more nebulous than others- tasks as assigned, not necessarily your role.

Unfortunately, my rose colored glasses were kicked off my nose during my second year at ADP. I was loving my job at first, but my manager decided to take a manipulative power trip and really hurt a lot of people. What did the Sales Exec do? Not a whole lot. What did HR do? Nothing that I could see. He is still working there and I am shocked! He is the reason why a lot of really good people have left ADP from that office. Although the pay increased quite a bit last year, which was very nice, it did not make up for the way we were treated. My manager pit people against each other and I got to the point where I dreaded getting a call from him even though I was doing really well with my numbers. Another really not good thing about ADP is that they have way too many people involved in each aspect of solving a problem. As a sales rep, I could not talk to the people who were going to help my clients. I had to go through another person who would pass it on. Then HOPE that even though it was sent to management and supposed to be taken care of within 24 hours (ya, right, never happened) that my client would actually get help. Then, the client calls in and talks to a different person every single time they call. Oh, and it isn't a payroll related thing? It is a tax issue? A bank issue? Anything in detail at all had to be transfered to still ANOTHER office -- and sometimes, you were transferred only to find out they actually weren't the right person to begin with. Terrible when it comes to customer service. I was left feeling like there was nothing I could do to help my clients when they had a problem, which is a terrible feeling when you live in a small area where reputation is everything. One of the most frustrating feelings was when I thought I had turned everything in to get my clients up on Full Level Tax, only to find out near the end of the year or the end of the quarter that we weren't going to actually be filing the quarterly/annual report for our client. How can we tell them we guarantee that then not give the sales rep the information needed to make sure things are complete? I was never given good training on this so I did not even always know what I needed to pick up.