Is ADP a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at ADP have rated their employer with 3.3 out of 5 stars in 371 Glassdoor reviews. This is a lower than average score with the overall rating of ADP employees being 3.8 out of 5 stars. Search open Customer Service Representative Jobs at ADP now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at ADP .

Does ADP pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at ADP with 3.3 out of 5 stars based on 371 anonymously submitted employee reviews. This is 5.9% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at ADP.

How happy are Customer Service Representative professionals working at ADP?

48% of Customer Service Representative employees at ADP would recommend their employer to a friend. This rating has decreased by 12% in the past 12 months. Customer Service Representative professionals have also rated ADP with a 3.1 rating for work-life-balance, 3.6 rating for diversity and inclusion, 3.4 rating for culture and values and 3.3 rating for career opportunities.

What are the top reviewed jobs at ADP?

District Manager (1672) , Associate District Manager (638) , Payroll Specialist (419) , Implementation Specialist (388) , Member Technical (381) , Consultant (358) , Senior MEMBER TECHNICAL (325) , Implementation Consultant (302) , Sales Associate (300) , Project Manager (247) , Sales (242) , Account Manager (230) , Analyst (225) , Major Accounts District Manager (223) , District Sales Manager (221)

What are the pros of working at ADP according to real employee reviews?

"Great benefits and longevity with a company who's credit rating always renamed above the entire country itself." ((in 1647 reviews)); "Flexible and good work life balance" ((in 1438 reviews)); "Been working for Adp going 3 years now and the culture is great.. the managers especially mine is very suportive" ((in 1434 reviews)); "You will feel like you have great support and people to guide you to where you need to be." ((in 1072 reviews)); "Very flexible and good pay" ((in 760 reviews))

What are the cons of working at ADP according to real employee reviews?

"Team management strategies are poor and typical" ((in 841 reviews)); "Some managers are bad apples but not all" ((in 484 reviews)); "low salary and very influenced" ((in 467 reviews)); "Poor upper management." ((in 152 reviews)); "Can be stressful and long hours" ((in 149 reviews))

ADP Customer Service Representative reviews

3.3

48% would recommend to a friend

(371 total reviews)

Maria Black

52% approve of CEO

51% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service Rep/Associate Client Support Consultant employees have rated ADP with 3.3 out of 5 stars, based on 371 company reviews on Glassdoor. This indicates that most Customer Service Rep/Associate Client Support Consultant professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Customer Service Rep/Associate Client Support Consultant professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

371 reviews

2.0

Sep 14, 2021

Great at First, But shows true colors later

Account manager

Recommend

CEO approval

Business Outlook

Pros

Fun Culture, Big Name, Solid Practices for their clients benefit.

Cons

Management is heavy with favoritism at times, promotion and development is who you know not skill. Few opportunities to earn more. Low visibility with other departments so you don't know where to go or where you CAN go. Management wants to keep you in the same unit (understandable) but pays pennies for the work requested. YOU WILL BE ASKED TO DO BEYOND YOUR JOB DESCRIPTION.

5.0

Sep 12, 2021

Best employe centric company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Best pay in market... appreciated

Cons

Every company has so never mind

ADP Response

4y

We are happy you enjoyed your experience at ADP!

4.0

Sep 10, 2021

Job opportunity

Account manager

Recommend

CEO approval

Business Outlook

Pros

Great company to work with. Good benefits

Cons

Training can be overwhelming at times

ADP Response

4y

Thank you for the review! We appreciate it!

Viewing 220 - 222 of 371 Reviews

Top companies for "Compensation and Benefits" near you

SAP

3.9★Compensation & Benefits

BMW Group

4.0★Compensation & Benefits

Workday

3.7★Compensation & Benefits

Nutanix

3.7★Compensation & Benefits

Jobs at ADP

Client Engagement Manager

Barcelona

View job

Client Engagement Manager

Barcelona

View job

Associate Sales Manager

Barcelona

View job

Digital Sales - Team Manager (Sales Executive), France

Barcelona

View job

Digital Sales District Manager - English Speaking

Barcelona

View job

ADP

ADP Customer Service Representative reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Great at First, But shows true colors later

Best employe centric company

Job opportunity

Top companies for "Compensation and Benefits" near you

Jobs at ADP

ADP reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Company ratings over time

Top companies for "Compensation and Benefits" near you

Jobs at ADP

ADP reviews FAQs