ADP reviews

Job security - over the last year there have been a lot of layoffs which has caused the overall morale to suffer, and for people to start worrying about their own jobs. If you work at ADP, don't expect it to be easy...you will have a lot of long hours, sometimes a lack of guidance, and a lot of struggling while trying to find answers.

This review pertains to Major Accounts Benefits Administration Services only. Service Concerns - Only minimal training is provided, if any. There are many manual processes required for servicing clients, but very few of the processes are documented, resulting in numerous errors. Management seems oblivious to the client issues, although client retention rates and customer service surveys indicate a major problem. Promotions - It is unclear how to get promoted within Major Accounts Benefits Administration Services. While there are some promotions happening, Management doesn't seem willing to guide or provide direction to associates for promotions. When promotions happen, other associates are usually left scratching their heads, trying to understand. Posting for Jobs Outside of Major Accounts Benefit Administration Services - During my time in this organization, I have seen very few people successfully move from M A - B A S to another organization within ADP. It is unclear if other areas are not interested in B A S employees or if current B A S Management is standing in the way.