Is ADP a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at ADP have rated their employer with 3.3 out of 5 stars in 371 Glassdoor reviews. This is a lower than average score with the overall rating of ADP employees being 3.8 out of 5 stars. Search open Customer Service Representative Jobs at ADP now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at ADP .

Does ADP pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at ADP with 3.3 out of 5 stars based on 371 anonymously submitted employee reviews. This is 5.9% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at ADP.

How happy are Customer Service Representative professionals working at ADP?

48% of Customer Service Representative employees at ADP would recommend their employer to a friend. This rating has decreased by 12% in the past 12 months. Customer Service Representative professionals have also rated ADP with a 3.1 rating for work-life-balance, 3.6 rating for diversity and inclusion, 3.4 rating for culture and values and 3.3 rating for career opportunities.

What are the top reviewed jobs at ADP?

District Manager (1672) , Associate District Manager (638) , Payroll Specialist (419) , Implementation Specialist (388) , Member Technical (381) , Consultant (358) , Senior MEMBER TECHNICAL (325) , Implementation Consultant (302) , Sales Associate (300) , Project Manager (247) , Sales (242) , Account Manager (230) , Analyst (225) , Major Accounts District Manager (223) , District Sales Manager (221)

What are the pros of working at ADP according to real employee reviews?

"Great benefits and longevity with a company who's credit rating always renamed above the entire country itself." ((in 1647 reviews)); "Flexible and good work life balance" ((in 1438 reviews)); "Been working for Adp going 3 years now and the culture is great.. the managers especially mine is very suportive" ((in 1434 reviews)); "You will feel like you have great support and people to guide you to where you need to be." ((in 1072 reviews)); "Very flexible and good pay" ((in 760 reviews))

What are the cons of working at ADP according to real employee reviews?

"Team management strategies are poor and typical" ((in 841 reviews)); "Some managers are bad apples but not all" ((in 484 reviews)); "low salary and very influenced" ((in 467 reviews)); "Poor upper management." ((in 152 reviews)); "Can be stressful and long hours" ((in 149 reviews))

Skip to content Skip to footer

Notifications

ADP

ADP Customer Service Representative reviews

3.3

48% would recommend to a friend

(371 total reviews)

Maria Black

52% approve of CEO

51% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.4

Culture & values

3.3

Compensation and benefits

3.3

Career opportunities

3.1

Work/Life balance

3.1

Senior management

Customer Service Rep/Associate Client Support Consultant employees have rated ADP with 3.3 out of 5 stars, based on 371 company reviews on Glassdoor. This indicates that most Customer Service Rep/Associate Client Support Consultant professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Customer Service Rep/Associate Client Support Consultant professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

371 reviews

5.0

Nov 26, 2021

Great Company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Amazing culture. Everything is so good, everyone is so willing to help you and work thru any issues you have. They make it know that they want their employees to feel comfortable

Cons

Confusing training, a lot of changes from what was said at interview/ first couple weeks of work vs the training

ADP Response

Thank you for taking the time to provide your review and rating. We are thrilled that you are enjoying our company culture and appreciate hearing how we can improve from current associates. Your feedback will be shared with our leadership teams.

4.0

Nov 13, 2021

Great company

Account manager

Recommend

CEO approval

Business Outlook

Pros

Great benefits Hybrid work from home The people are amazing

Cons

Pay isn't really competitive to the market 18 month minimum in position before you can seek advancement

ADP Response

Thank you for taking the time to share your feedback. We appreciate hearing from current associates and value the insights you have shared.

4.0

Oct 28, 2021

Traditional Sales role

Account manager

Recommend

CEO approval

Business Outlook

Pros

Ability to make a lot of money Lot of perks

Cons

Lot of calling people and feeling like you are pestering clients

ADP Response

We value the time you spent at ADP and the insights you have shared about this experience.

Viewing 211 - 213 of 371 Reviews

Top companies for "Compensation and Benefits" near you

SAP

3.9★Compensation & Benefits

BMW Group

4.0★Compensation & Benefits

Workday

3.7★Compensation & Benefits

Nutanix

3.7★Compensation & Benefits

Jobs at ADP

Client Engagement Manager

Barcelona

View job

Client Engagement Manager

Barcelona

View job

Associate Sales Manager

Barcelona

View job

Digital Sales - Team Manager (Sales Executive), France

Barcelona

View job

Digital Sales District Manager - English Speaking

Barcelona

View job

ADP reviews FAQs

ADP reviews ADP Customer Service Rep/Associate Client Support Consultant reviews

ADP

ADP Customer Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great Company

Great company

Traditional Sales role

Top companies for "Compensation and Benefits" near you

Jobs at ADP

ADP reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

Jobs at ADP

ADP reviews FAQs