Is ADP a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at ADP have rated their employer with 3.4 out of 5 stars in 398 Glassdoor reviews. This is a lower than average score with the overall rating of ADP employees being 3.8 out of 5 stars. Search open Customer Service Representative Jobs at ADP now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at ADP .

Does ADP pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at ADP with 3.2 out of 5 stars based on 398 anonymously submitted employee reviews. This is 9% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at ADP.

How happy are Customer Service Representative professionals working at ADP?

46% of Customer Service Representative employees at ADP would recommend their employer to a friend. This rating has decreased by 12% in the past 12 months. Customer Service Representative professionals have also rated ADP with a 3.1 rating for work-life-balance, 3.6 rating for diversity and inclusion, 3.4 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at ADP?

District Manager (1672) , Associate District Manager (638) , Payroll Specialist (419) , Implementation Specialist (388) , Member Technical (381) , Consultant (358) , Senior MEMBER TECHNICAL (325) , Implementation Consultant (302) , Sales Associate (300) , Project Manager (247) , Sales (242) , Account Manager (230) , Analyst (225) , Major Accounts District Manager (223) , District Sales Manager (221)

What are the pros of working at ADP according to real employee reviews?

"benefits were great and scenary" ((in 1668 reviews)); "Flexible and good work life balance" ((in 1438 reviews)); "Been working for Adp going 3 years now and the culture is great.. the managers especially mine is very suportive" ((in 1430 reviews)); "You will feel like you have great support and people to guide you to where you need to be." ((in 1064 reviews)); "Training was great until you actually work in your payroll position and you are doing everything but payroll." ((in 755 reviews))

What are the cons of working at ADP according to real employee reviews?

"Team management strategies are poor and typical" ((in 833 reviews)); "Some managers are bad apples but not all" ((in 488 reviews)); "low salary and very influenced" ((in 479 reviews)); "Poor upper management." ((in 158 reviews)); "Can be stressful and long hours" ((in 150 reviews))

ADP Customer Service Representative reviews

3.4

46% would recommend to a friend

(398 total reviews)

Maria Black

51% approve of CEO

49% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service Rep/Associate Client Support Consultant employees have rated ADP with 3.4 out of 5 stars, based on 398 company reviews on Glassdoor. This indicates that most Customer Service Rep/Associate Client Support Consultant professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Customer Service Rep/Associate Client Support Consultant professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

398 reviews

2.0

Dec 19, 2022

Decent place to work

Account manager

Recommend

CEO approval

Business Outlook

Pros

Hybrid schedule. Decent pay Nice building

Cons

Unstructured leadership. No incentives Outdated software

ADP Response

3y

Thank you for the insights and assessment regarding your time with ADP. We appreciate you taking the time to invest in writing this review. Your experience and review help us to improve our overall processes and we value your opinions.

4.0

Dec 17, 2022

Great

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Income, benefits, hours, advancement, work life balance

Cons

Call center stress, work load

ADP Response

3y

Thank you for sharing your experience with us on Glassdoor. We appreciate the time you spent with ADP and the insights you have provided.

5.0

Dec 6, 2022

Happy to be a part of ADP Family

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

SBS Team is very helpful, the specialist chat and the knowledge search are amazing tools to keep improving my skills to continue helping people

Cons

Managers are good listeners and were always able to help me with my schedule when adjustments was required

ADP Response

3y

Thank you for taking the time to share your feedback. We are glad that you are enjoying your ADP experience and value the insights and advice you have shared. And don't forget about our Associate Referral Program. Earn monetary bonuses for eligible referrals that are hired and join you at ADP!

Viewing 163 - 165 of 398 Reviews

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ADP

ADP Customer Service Representative reviews

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Decent place to work

Great

Happy to be a part of ADP Family

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