Is ADP a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at ADP have rated their employer with 3.4 out of 5 stars in 398 Glassdoor reviews. This is a lower than average score with the overall rating of ADP employees being 3.8 out of 5 stars. Search open Customer Service Representative Jobs at ADP now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at ADP .

Does ADP pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at ADP with 3.2 out of 5 stars based on 398 anonymously submitted employee reviews. This is 9% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at ADP.

How happy are Customer Service Representative professionals working at ADP?

46% of Customer Service Representative employees at ADP would recommend their employer to a friend. This rating has decreased by 12% in the past 12 months. Customer Service Representative professionals have also rated ADP with a 3.1 rating for work-life-balance, 3.6 rating for diversity and inclusion, 3.4 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at ADP?

District Manager (1672) , Associate District Manager (638) , Payroll Specialist (419) , Implementation Specialist (388) , Member Technical (381) , Consultant (358) , Senior MEMBER TECHNICAL (325) , Implementation Consultant (302) , Sales Associate (300) , Project Manager (247) , Sales (242) , Account Manager (230) , Analyst (225) , Major Accounts District Manager (223) , District Sales Manager (221)

What are the pros of working at ADP according to real employee reviews?

"benefits were great and scenary" ((in 1668 reviews)); "Flexible and good work life balance" ((in 1438 reviews)); "Been working for Adp going 3 years now and the culture is great.. the managers especially mine is very suportive" ((in 1430 reviews)); "You will feel like you have great support and people to guide you to where you need to be." ((in 1064 reviews)); "Training was great until you actually work in your payroll position and you are doing everything but payroll." ((in 755 reviews))

What are the cons of working at ADP according to real employee reviews?

"Team management strategies are poor and typical" ((in 833 reviews)); "Some managers are bad apples but not all" ((in 488 reviews)); "low salary and very influenced" ((in 479 reviews)); "Poor upper management." ((in 158 reviews)); "Can be stressful and long hours" ((in 150 reviews))

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ADP

ADP Customer Service Representative reviews

3.4

46% would recommend to a friend

(398 total reviews)

Maria Black

51% approve of CEO

49% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.4

Culture & values

3.2

Compensation and benefits

3.2

Career opportunities

3.1

Work/Life balance

3.1

Senior management

Customer Service Rep/Associate Client Support Consultant employees have rated ADP with 3.4 out of 5 stars, based on 398 company reviews on Glassdoor. This indicates that most Customer Service Rep/Associate Client Support Consultant professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Customer Service Rep/Associate Client Support Consultant professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

398 reviews

4.0

Mar 19, 2023

Company Review

Account manager

Recommend

CEO approval

Business Outlook

Pros

Supportive management and potential for career development

Cons

Too much workload and not enough people to do the work. Constantly feel like I need to work overtime to meet deadlines

ADP Response

We really appreciate your review and rating. Thank you for sharing insights with us on Glassdoor. Your feedback is valuable to us.

3.0

Mar 7, 2023

No room for growth

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Good place to start in accounting role

Cons

Micromanagement, No room for growth, a lot of platforms and tools to learn/use

5.0

Mar 3, 2023

Good company

Account manager

Recommend

CEO approval

Business Outlook

Pros

Great culture. Hybrid schedule. Many locations to work or transfer to

Cons

Work load can be a lot of you are coming from an entry level.

ADP Response

We appreciate the review and rating. Thank you for sharing your feedback and information about your role within ADP.

Viewing 148 - 150 of 398 Reviews

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Client Engagement Manager

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Associate Sales Manager

Barcelona

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Digital Sales - Team Manager (Sales Executive), France

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Digital Sales District Manager - English Speaking

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ADP reviews FAQs

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ADP

ADP Customer Service Representative reviews

Ratings by category

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Reviews by job title

Company Review

No room for growth

Good company

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