ADP Customer Service Representative reviews

3.5

51% would recommend to a friend

(386 total reviews)
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Maria Black

51% approve of CEO

55% positive business outlook

Customer Service Rep/Associate Client Support Consultant employees have rated ADP with 3.5 out of 5 stars, based on 386 company reviews on Glassdoor. This indicates that most Customer Service Rep/Associate Client Support Consultant professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Customer Service Rep/Associate Client Support Consultant professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

386 reviews
1.0
Jan 25, 2024
Recommend
CEO approval
Business Outlook

Pros

There are no pros this job is the worst you have to trouble shoot peoples pay checks issues and the pay is barley 20 an hour.

Cons

Everyone you speak to is upset all the time.The people who work here lack professionalism. The way they email ans peak is comical. All this being internal The calls are never ending a ton of work for very low pay. They advertise much higher pay online but its a bait and switch. Very mediocre pay in 2024. so many other places that pay better with much less intensity.

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ADP Response
2y
Hello and thank you for providing your insight into your experience working for ADP. ADP values creating and maintaining a workplace where employees are treated fairly and work in a professional environment. We appreciate your feedback and advice and would welcome the opportunity to learn more. If you would like to share additional information, we encourage you to reach out to your leaders or site HR team and discuss the details so that we may address them and make sure they receive the right attention and action.
1.0
Jan 20, 2024

It was not so good

Recommend
CEO approval
Business Outlook

Pros

Not necessarily something positive to say

Cons

Immediate management is way out of their league

Viewing 97 - 99 of 386 Reviews

Glassdoor has 24,917 ADP reviews submitted anonymously by ADP employees. Read employee reviews and ratings on Glassdoor to decide if ADP is right for you.