ADP reviews

The work-life balance wasn't great. Even when they didn't have mandatory overtime, you still had days where you got a call 10 minutes (or less) before your shift and were stuck for 2 hours sometimes. I didn't like that you're thrown into the fire while helping rude customers on issues that you weren't trained on and there wasn't enough in-person support where you could resolve the issue in a timely manner, you would be stuck on a call a lot longer than needed just because you couldn't get an answer quick enough or you would spend a lot of time trying to understand what the support specialist is telling you so you can be comfortable enough to explain the answers/issues to the client. I also realize that I am more of a behind-the-scenes kind of person so customer service, especially at this level isn't suitable for me. I thought the medical insurance was way too high for what you get. I was paying over $100 a month for high deductibles, my medication cost me $329 recently; where my old employer was $30 a month and I was paying $15 for my medication.

First let me start off by saying that this is in fact a CALL CENTER. They will 100% lie to you in your interview. I directly asked in my interview if this was a call center or if I would be constantly be answering phones and their response was “you only receive calls from your assigned clients.” This is absolutely not true. I took calls from 8:30AM to 5:30PM from northeast, south, central and west coast markets. One after the other non stop. Not only are you taking calls all day but you are expected to also have a full list of clients. I had a client list of 108, trained new hires and expected to keep my phone line open for more than 80% of the day. Payroll advisors are basically in the trenches and their is no end in sight. You just keep your head down, work through lunch while being screamed at by unhappy clients who were over promised things by sales and there is nothing that we can actually do. Sure you get 80 hours of PTO but you are only able to use them between the months of February and October. If there are too many people out then you are not able to take a day off. It is first come first serve when it comes to long weekends or major holidays which usually go to the favorites of the management team. Those who are “happy” completely drink the kool-aid and are blinded by playing kick ball in an old parking lot once a year and occasional snack boxes full of candy like we’re children. You are indeed just a number at ADP. There is no moving up unless you kiss the butts of upper management. Raises and bonuses are slim to none. Management only cares about the stats their team brings in, ie how long they were on the phones. It is the straight up 70s work culture at ADP and they will constantly lose hard workers and fantastic employees. Unless pain and crying is an ideal work place, go anywhere else.