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      ADP

      Engaged Employer

      ADP Customer Service Representative reviews

      3.4

      47% would recommend to a friend

      (398 total reviews)
      avatar

      Maria Black

      51% approve of CEO

      51% positive business outlook

      Ratings by demographic groups

      Customer Service Rep/Associate Client Support Consultant employees have rated ADP with 3.4 out of 5 stars, based on 398 company reviews on Glassdoor. This indicates that most Customer Service Rep/Associate Client Support Consultant professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Customer Service Rep/Associate Client Support Consultant professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

      Reviews by job title

      398 reviews
      3.0
      Dec 10, 2009

      Average place to work when it's a big company

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      ADP's financials are such that there is fairly good job security.

      Cons

      Service to customers is good - not great. Products are good - not great. Long time to fix situations. Jammed management so not much room to grow. Sales leadership is poor at division level - at NAS and field level it is great.

      2.0
      Oct 6, 2009

      Call Center Rep I

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company to work for. One of only a few AAA rated companies, so you know you are working for not only an industry leader, but rather one of the best companies in America.

      Cons

      Way too repetitive. You take the same type of calls all day long. If you don't want to take 85 calls a day and ask the same 10 questions over and over again, this job isn't for you.

      3.0
      Aug 21, 2009

      Working for the best, is it better than the rest?

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The employees by far was the best reason to work at RTi. You could not find more hard working, customer service and loyal employees to their clients & customers. Each employee strives for exemplary customer service and dedication to the customers he or she supports.

      Cons

      Hours (mandatory OT for FT employees) Limited Resources No Empathy for employees Stress of the work Limited Strategic Planning

      Viewing 394 - 396 of 398 Reviews
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      Glassdoor has 24,904 ADP reviews submitted anonymously by ADP employees. Read employee reviews and ratings on Glassdoor to decide if ADP is right for you.