Is ADP a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at ADP have rated their employer with 3.4 out of 5 stars in 398 Glassdoor reviews. This is a lower than average score with the overall rating of ADP employees being 3.8 out of 5 stars. Search open Customer Service Representative Jobs at ADP now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at ADP .

Does ADP pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at ADP with 3.3 out of 5 stars based on 398 anonymously submitted employee reviews. This is 5.9% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at ADP.

How happy are Customer Service Representative professionals working at ADP?

47% of Customer Service Representative employees at ADP would recommend their employer to a friend. This rating has decreased by 12% in the past 12 months. Customer Service Representative professionals have also rated ADP with a 3.1 rating for work-life-balance, 3.6 rating for diversity and inclusion, 3.4 rating for culture and values and 3.3 rating for career opportunities.

What are the top reviewed jobs at ADP?

District Manager (1672) , Associate District Manager (638) , Payroll Specialist (419) , Implementation Specialist (387) , Member Technical (380) , Consultant (358) , Senior MEMBER TECHNICAL (325) , Implementation Consultant (302) , Sales Associate (300) , Project Manager (247) , Sales (242) , Account Manager (230) , Analyst (225) , Major Accounts District Manager (223) , District Sales Manager (220)

What are the pros of working at ADP according to real employee reviews?

"Great benefits and longevity with a company who's credit rating always renamed above the entire country itself." ((in 1664 reviews)); "Good work life balance and learning" ((in 1440 reviews)); "Been working for Adp going 3 years now and the culture is great.. the managers especially mine is very suportive" ((in 1414 reviews)); "You will feel like you have great support and people to guide you to where you need to be." ((in 1087 reviews)); "Training was great until you actually work in your payroll position and you are doing everything but payroll." ((in 754 reviews))

What are the cons of working at ADP according to real employee reviews?

"Team management strategies are poor and typical" ((in 836 reviews)); "Some managers are bad apples but not all" ((in 475 reviews)); "low salary and very influenced" ((in 470 reviews)); "Poor upper management." ((in 151 reviews)); "Can be stressful and long hours" ((in 151 reviews))

ADP Customer Service Representative reviews

3.4

47% would recommend to a friend

(398 total reviews)

Maria Black

51% approve of CEO

51% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (398 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service Rep/Associate Client Support Consultant employees have rated ADP with 3.4 out of 5 stars, based on 398 company reviews on Glassdoor. This indicates that most Customer Service Rep/Associate Client Support Consultant professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Customer Service Rep/Associate Client Support Consultant professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

398 reviews

4.0

Nov 11, 2014

Decent company but slow to meet current market demands

Account manager

Recommend

CEO approval

Business Outlook

Pros

ADP has good people. The company is trying to reshape itself internally to be less segmented and more uniformed. Good benefits and training.

Cons

For ADP's years and experience it is late to market with competitive HR and Payroll applications. Company is now gearing up to present itself as an HCM provider.

3.0

Nov 10, 2014

Sales is sales

Account manager

Recommend

CEO approval

Business Outlook

Pros

Good Schedule, Huge company, management is ok.

Cons

you have to work the same leads over and over, its sales so there is some pressure.

2.0

Oct 5, 2014

Micromanaged call center with horrible customer service

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Lots of training, decent pay and room for advancement

Cons

As a call center, time is strictly scheduled. Call times are limited (less than 5 minutes per call) regardless of if the problem requires more time. Manager's were hard to get support from.

Viewing 367 - 369 of 398 Reviews

Top companies for "Compensation and Benefits" near you

SAP

3.9★Compensation & Benefits

Cisco

4.0★Compensation & Benefits

Autodesk

4.0★Compensation & Benefits

BMW Group

4.0★Compensation & Benefits

Jobs at ADP

Digital Sales District Manager - English Speaking

Barcelona

View job

Digital Sales District Manager - English Speaking

Barcelona

View job

Digital Sales - Team Manager (Sales Executive), France

Barcelona

View job

Digital Sales District Manager - France

Barcelona

View job

Digital Sales District Manager - France

Barcelona

View job

ADP

ADP Customer Service Representative reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Decent company but slow to meet current market demands

Sales is sales

Micromanaged call center with horrible customer service

Top companies for "Compensation and Benefits" near you

Jobs at ADP

ADP reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Company ratings over time

Top companies for "Compensation and Benefits" near you

ADP reviews FAQs

Jobs at ADP