Is ADP a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at ADP have rated their employer with 3.4 out of 5 stars in 398 Glassdoor reviews. This is a lower than average score with the overall rating of ADP employees being 3.8 out of 5 stars. Search open Customer Service Representative Jobs at ADP now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at ADP .

Does ADP pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at ADP with 3.3 out of 5 stars based on 398 anonymously submitted employee reviews. This is 5.9% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at ADP.

How happy are Customer Service Representative professionals working at ADP?

47% of Customer Service Representative employees at ADP would recommend their employer to a friend. This rating has decreased by 12% in the past 12 months. Customer Service Representative professionals have also rated ADP with a 3.1 rating for work-life-balance, 3.6 rating for diversity and inclusion, 3.4 rating for culture and values and 3.3 rating for career opportunities.

What are the top reviewed jobs at ADP?

District Manager (1672) , Associate District Manager (638) , Payroll Specialist (419) , Implementation Specialist (387) , Member Technical (380) , Consultant (358) , Senior MEMBER TECHNICAL (325) , Implementation Consultant (302) , Sales Associate (300) , Project Manager (247) , Sales (242) , Account Manager (230) , Analyst (225) , Major Accounts District Manager (223) , District Sales Manager (220)

What are the pros of working at ADP according to real employee reviews?

"benefits were great and scenary" ((in 1671 reviews)); "Been working for Adp going 3 years now and the culture is great.. the managers especially mine is very suportive" ((in 1449 reviews)); "Good work life balance and learning" ((in 1430 reviews)); "You will feel like you have great support and people to guide you to where you need to be." ((in 1075 reviews)); "Very flexible and good pay" ((in 759 reviews))

What are the cons of working at ADP according to real employee reviews?

"Team management strategies are poor and typical" ((in 835 reviews)); "Some managers are bad apples but not all" ((in 478 reviews)); "low salary and very influenced" ((in 457 reviews)); "Poor upper management." ((in 156 reviews)); "Can be stressful and long hours" ((in 152 reviews))

ADP Customer Service Representative reviews

3.4

47% would recommend to a friend

(398 total reviews)

Maria Black

51% approve of CEO

51% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (398 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

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Veteran status

Customer Service Rep/Associate Client Support Consultant employees have rated ADP with 3.4 out of 5 stars, based on 398 company reviews on Glassdoor. This indicates that most Customer Service Rep/Associate Client Support Consultant professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Customer Service Rep/Associate Client Support Consultant professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

398 reviews

1.0

Dec 28, 2018

ADP Is Not Client Focused

Account manager

Recommend

CEO approval

Business Outlook

Pros

ADP is known as the preferred payroll company.

Cons

You are expected to manage and provide service with little to no experience. They hire millennials with no experience and lay off tenured experienced employees. You work under an insurmountable amount of pressure with little product training and assigned 40- 50 accounts to service which is difficult to maintain. Many of my peers resigned and walked away even when offered an incentive to stay,

ADP Response

7y

Sorry for your disappointing experience. Thank you for sharing your insights with us on Glassdoor regarding your time with ADP. Your experience and review help us to improve our overall processes and we appreciate your assessment.

4.0

Oct 24, 2018

best place to work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

home away from home,feel like home

Cons

best place to work with,good management

5.0

Oct 15, 2018

Best Place Ever!!

Account manager

Recommend

CEO approval

Business Outlook

Pros

-the atmosphere -the training -the people -opportunity for growth -networking -diversity -benefits -incentives -flexibility -location/facility

Cons

-I wish I lived closer to the office

ADP Response

7y

Thank you for the review and rating of the ADP Norfolk location. Your feedback is appreciated. #workhappy

Viewing 334 - 336 of 398 Reviews

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ADP

ADP Customer Service Representative reviews

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ADP Is Not Client Focused

best place to work

Best Place Ever!!

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