Is ADP a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at ADP have rated their employer with 3.3 out of 5 stars in 371 Glassdoor reviews. This is a lower than average score with the overall rating of ADP employees being 3.8 out of 5 stars. Search open Customer Service Representative Jobs at ADP now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at ADP .

Does ADP pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at ADP with 3.3 out of 5 stars based on 371 anonymously submitted employee reviews. This is 5.9% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at ADP.

How happy are Customer Service Representative professionals working at ADP?

48% of Customer Service Representative employees at ADP would recommend their employer to a friend. This rating has decreased by 12% in the past 12 months. Customer Service Representative professionals have also rated ADP with a 3.1 rating for work-life-balance, 3.6 rating for diversity and inclusion, 3.4 rating for culture and values and 3.3 rating for career opportunities.

What are the top reviewed jobs at ADP?

District Manager (1672) , Associate District Manager (638) , Payroll Specialist (419) , Implementation Specialist (388) , Member Technical (381) , Consultant (358) , Senior MEMBER TECHNICAL (325) , Implementation Consultant (302) , Sales Associate (300) , Project Manager (247) , Sales (242) , Account Manager (230) , Analyst (225) , Major Accounts District Manager (223) , District Sales Manager (221)

What are the pros of working at ADP according to real employee reviews?

"Great benefits and longevity with a company who's credit rating always renamed above the entire country itself." ((in 1647 reviews)); "Flexible and good work life balance" ((in 1438 reviews)); "Been working for Adp going 3 years now and the culture is great.. the managers especially mine is very suportive" ((in 1434 reviews)); "You will feel like you have great support and people to guide you to where you need to be." ((in 1072 reviews)); "Very flexible and good pay" ((in 760 reviews))

What are the cons of working at ADP according to real employee reviews?

"Team management strategies are poor and typical" ((in 841 reviews)); "Some managers are bad apples but not all" ((in 484 reviews)); "low salary and very influenced" ((in 467 reviews)); "Poor upper management." ((in 152 reviews)); "Can be stressful and long hours" ((in 149 reviews))

ADP Customer Service Representative reviews

3.3

48% would recommend to a friend

(371 total reviews)

Maria Black

52% approve of CEO

51% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service Rep%2FAssociate Client Support Consultant employees have rated ADP with 3.3 out of 5 stars, based on 371 company reviews on Glassdoor. This indicates that most Customer Service Rep%2FAssociate Client Support Consultant professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Customer Service Rep%2FAssociate Client Support Consultant professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

371 reviews

4.0

May 14, 2019

Great Place to Work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Lots of diverse jobs and skill sets to move into! Great team atmosphere!

Cons

Could use more large group social events and gatherings for team building.

ADP Response

7y

We appreciate the review and rating and value your feedback. We’re happy that you enjoy working at ADP Dartmouth!

5.0

May 13, 2019

Best Place I Have Ever Worked

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

My needs and opinions matter and are valued. I feel respected in the workplace by my managers and coworkers. Instead of just saying they will take care of their employees, they actually do. Everyone works together to accomplish the goal, there is very little "Passing the buck" and everyone is eager to contribute and help.

Cons

I have nothing negative to say!

ADP Response

7y

Thank you for sharing your ADP Halifax experience with us on Glassdoor. We appreciate the insights and analysis. Your feedback is valuable to us as we strive to have the best working experience in the industry.

2.0

Apr 30, 2019

do not work here

Account manager

Recommend

CEO approval

Business Outlook

Pros

fair compensation package and ok benefits

Cons

workload is not realistic or manageable, no supportive resources

ADP Response

7y

Thank you for sharing your insights and review with us on Glassdoor. Your feedback is valuable.

Viewing 301 - 303 of 371 Reviews

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