ADP Customer Service Representative reviews

3.5

51% would recommend to a friend

(386 total reviews)
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Maria Black

51% approve of CEO

55% positive business outlook

Customer Service Rep/Associate Client Support Consultant employees have rated ADP with 3.5 out of 5 stars, based on 386 company reviews on Glassdoor. This indicates that most Customer Service Rep/Associate Client Support Consultant professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Customer Service Rep/Associate Client Support Consultant professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

386 reviews
2.0
Apr 9, 2020

Client support specialist II

Recommend
CEO approval
Business Outlook

Pros

Benefits and 401K. Amenities in office.

Cons

Over worked. Base of clients too high. ‘Want you to grow in position’ but don’t let you take opportunities presented without pulling teeth. Management will make false promises and put the world on our shoulders and wonder why we are failing. Stressed at all times.

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ADP Response
6y
Thank you for bringing these situations to our attention. ADP prides itself on creating and maintaining a workplace where employees work in a professional environment and are treated fairly. We appreciate your feedback and we would like to hear more about your specific situation so that we can review your concern completely. Please contact our Associate Relations team at hr.associate.relations@adp.com
4.0
Dec 10, 2019
Recommend
CEO approval
Business Outlook

Pros

Great pay and awesome people

Cons

no much pretty good overal

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ADP Response
6y
We appreciate the review and rating. Thank you for sharing your ADP experience with us on Glassdoor.
3.0
Nov 8, 2019

Salary

Recommend
CEO approval
Business Outlook

Pros

The salary was very fair.

Cons

A lot of overtime was expected.

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ADP Response
6y
Thank you for the honest insights and assessment of ADP. We appreciate you taking the time to invest in writing this review.
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