Is ADP a good company to work for as a Client Support Analyst?

Client Support Analyst professionals working at ADP have rated their employer with 3.4 out of 5 stars in 394 Glassdoor reviews. This is a lower than average score with the overall rating of ADP employees being 3.8 out of 5 stars. Search open Client Support Analyst Jobs at ADP now and start preparing for your job interview by browsing frequently asked Client Support Analyst interview questions at ADP .

Does ADP pay Client Support Analyst employees well?

Client Support Analyst professionals rate their compensation and benefits at ADP with 3.3 out of 5 stars based on 394 anonymously submitted employee reviews. This is 5.9% worse than the company average rating for salary and benefits. Find out more about Client Support Analyst salaries at ADP.

How happy are Client Support Analyst professionals working at ADP?

47% of Client Support Analyst employees at ADP would recommend their employer to a friend. This rating has decreased by 9% in the past 12 months. Client Support Analyst professionals have also rated ADP with a 3.1 rating for work-life-balance, 3.6 rating for diversity and inclusion, 3.4 rating for culture and values and 3.3 rating for career opportunities.

What are the top reviewed jobs at ADP?

District Manager (1672) , Associate District Manager (638) , Payroll Specialist (419) , Implementation Specialist (388) , Member Technical (380) , Consultant (358) , Senior MEMBER TECHNICAL (325) , Implementation Consultant (302) , Sales Associate (300) , Project Manager (247) , Sales (242) , Account Manager (230) , Analyst (225) , Major Accounts District Manager (223) , District Sales Manager (221)

What are the pros of working at ADP according to real employee reviews?

"Great benefits and longevity with a company who's credit rating always renamed above the entire country itself." ((in 1656 reviews)); "Flexible and good work life balance" ((in 1440 reviews)); "Been working for Adp going 3 years now and the culture is great.. the managers especially mine is very suportive" ((in 1436 reviews)); "You will feel like you have great support and people to guide you to where you need to be." ((in 1057 reviews)); "Very flexible and good pay" ((in 740 reviews))

What are the cons of working at ADP according to real employee reviews?

"Team management strategies are poor and typical" ((in 825 reviews)); "low salary and very influenced" ((in 484 reviews)); "Some managers are bad apples but not all" ((in 481 reviews)); "Poor upper management." ((in 151 reviews)); "Can be stressful and long hours" ((in 147 reviews))

ADP Client Support Analyst reviews

3.4

47% would recommend to a friend

(394 total reviews)

Maria Black

51% approve of CEO

51% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Client Support Analyst employees have rated ADP with 3.4 out of 5 stars, based on 394 company reviews on Glassdoor. This indicates that most Client Support Analyst professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Client Support Analyst professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

394 reviews

4.0

Sep 9, 2013

A great place to start a career

Account manager

Recommend

CEO approval

Business Outlook

Pros

Flexible, Great Career Opportunities, Competitive Pay, Heath Benifits

Cons

Location, Location, Location....Internal Communication, Bonus Structure, Job Requirements change frequently

4.0

Aug 26, 2013

Good Work/Life Balance

Account manager

Recommend

CEO approval

Business Outlook

Pros

I love the work/life balance at ADP. Training is also good. I've been lucky to work with great teams and great managers. They offer great PTO benefits especially working for more than 5 years.

Cons

Can be stressful at times. The pay could be a little bit better for the amount of work we do.

2.0

Aug 8, 2013

Not What I Expected

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good training on how 401k accounts work, good people, chance to work at home sometimes

Cons

No communication, position changed drastically in less than a year from what I was told it would be, more work and less people and no change in pay, new manager and too many changes all at once, some of them make no sense. Outsource customer service to another country which causes a lot of cranky calls to the US call centers and many of our overseas colleagues don't understand the basics of retirement accounts and the US economy/tax system. They are great people, though.

Viewing 376 - 378 of 394 Reviews

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