ADP Client Service Representative reviews

3.3

41% would recommend to a friend

(154 total reviews)
avatar

Maria Black

60% approve of CEO

72% positive business outlook

Client Service Representative employees have rated ADP with 3.3 out of 5 stars, based on 154 company reviews on Glassdoor. This indicates that most Client Service Representative professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Client Service Representative professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

154 reviews
1.0
Aug 13, 2025
Recommend
CEO approval
Business Outlook

Pros

You can be best friends with the next leader to be considered for promotion. If you like to kiss up to advance in your career, this is your place for sure, by adulation.

Cons

In 2025 Leaders get 10% bonuses. Regular employees only. 1% bonus Employer offered Health insurance is more expensive than many employers. They look like they are preparing to let AI do all the work, and perhaps they plan to let go of employees once they have AI prepared. Managers are very numb to requests for reasonable accommodations. They seem to not want anyone to ask for accommodations as they always ignore requests. You already know who will get the promotion ahead of time. They baptize their best friend. It’s a chain of best friends promoting their best friends. No real opportunities unless you become the best friend of someone and you get lucky to be in that person’s group. All the projects and emerging leader programs are given to their buddies… So we already know in our team that the next team leader is Maggie, and after Maggie it is Isis and before Maggie we know it was Amber and before Amber we knew it would be Alexis. All these are fictional names but it is so evident. Polices are not consistent. They can be reprimanding one employee but the other employee doing same thing will only be told so they can say they were “consistent” but they certainly have more flexibility for their favorites. They don’t give employees discretion to simply work from home should they want to. They are so strict and inflexible with this, that honestly they live in the past. This is not the ADP I once worked for when in 2016 and 2017 everything was much better. Even though the stock price is higher now, it makes no sense to give employees a 1% bonus but leaders a 10% bonus. That is NOT “winning as one”

2.0
Jul 16, 2025
Recommend
CEO approval
Business Outlook

Pros

You can get overtime which can be helpful

Cons

Environment is not the best and also not a lot of work life balance unless you have a good manager.

Viewing 7 - 9 of 154 Reviews

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