Is ADP a good company to work for as a Client Support Associate?

Client Support Associate professionals working at ADP have rated their employer with 3.0 out of 5 stars in 444 Glassdoor reviews. This is a lower than average score with the overall rating of ADP employees being 3.8 out of 5 stars. Search open Client Support Associate Jobs at ADP now and start preparing for your job interview by browsing frequently asked Client Support Associate interview questions at ADP .

Does ADP pay Client Support Associate employees well?

Client Support Associate professionals rate their compensation and benefits at ADP with 3.1 out of 5 stars based on 444 anonymously submitted employee reviews. This is 12.1% worse than the company average rating for salary and benefits. Find out more about Client Support Associate salaries at ADP.

How happy are Client Support Associate professionals working at ADP?

43% of Client Support Associate employees at ADP would recommend their employer to a friend. This rating has decreased by 13% in the past 12 months. Client Support Associate professionals have also rated ADP with a 2.8 rating for work-life-balance, 4.0 rating for diversity and inclusion, 3.4 rating for culture and values and 3.1 rating for career opportunities.

What are the top reviewed jobs at ADP?

District Manager (1672) , Associate District Manager (638) , Payroll Specialist (419) , Implementation Specialist (388) , Member Technical (381) , Consultant (358) , Senior MEMBER TECHNICAL (325) , Implementation Consultant (303) , Sales Associate (300) , Project Manager (247) , Sales (242) , Account Manager (230) , Analyst (225) , Major Accounts District Manager (223) , District Sales Manager (222)

What are the pros of working at ADP according to real employee reviews?

"benefits were great and scenary" ((in 1629 reviews)); "Been working for Adp going 3 years now and the culture is great.. the managers especially mine is very suportive" ((in 1447 reviews)); "Flexible and good work life balance" ((in 1440 reviews)); "You will feel like you have great support and people to guide you to where you need to be." ((in 1083 reviews)); "Training was great until you actually work in your payroll position and you are doing everything but payroll." ((in 771 reviews))

What are the cons of working at ADP according to real employee reviews?

"Team management strategies are poor and typical" ((in 838 reviews)); "Some managers are bad apples but not all" ((in 483 reviews)); "low salary and very influenced" ((in 468 reviews)); "Middle and upper management had too much change in personnel and directions. it was very discouraged and confusion." ((in 160 reviews)); "Hours are long and unflexible" ((in 155 reviews))

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ADP

ADP Client Support Associate reviews

3.0

43% would recommend to a friend

(444 total reviews)

Maria Black

47% approve of CEO

45% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.4

Culture & values

3.1

Compensation and benefits

3.1

Career opportunities

2.8

Work/Life balance

2.8

Senior management

Associate Client Support employees have rated ADP with 3.0 out of 5 stars, based on 444 company reviews on Glassdoor. This indicates that most Associate Client Support professionals have an average working experience there. ADP is rated 22% below average by Associate Client Support professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

444 reviews

2.0

Oct 5, 2014

Micromanaged call center with horrible customer service

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Lots of training, decent pay and room for advancement

Cons

As a call center, time is strictly scheduled. Call times are limited (less than 5 minutes per call) regardless of if the problem requires more time. Manager's were hard to get support from.

2.0

Aug 20, 2014

Overall, Not Happy with Career Growth

Account manager

Recommend

CEO approval

Business Outlook

Pros

Great people to work with. Hours are flexible, good training programs, great team to work with. Overall enjoyed the team aspect of work

Cons

Career Growth is non existent. Have several temporary employees that come and go. Upper Management is lacking, need to bridge the gap from Management to employees.

3.0

Jul 30, 2014

Good not great

Account manager

Recommend

CEO approval

Business Outlook

Pros

It was great to work from home 1-2 days per week. My co-workers were very creative and fun to be around.

Cons

Very reactive, but not very proactive, limited upward mobility. For such a big company ADP did not offer very good prices for health benefits.

Viewing 415 - 417 of 444 Reviews

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ADP reviews FAQs

ADP reviews ADP Associate Client Support reviews

ADP

ADP Client Support Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Micromanaged call center with horrible customer service

Overall, Not Happy with Career Growth

Good not great

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