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User Support Specialist Interview Questions
9,400 user support specialist interview questions shared by candidates
the most difficult questions to answer were to questions on how card sorting was done and whether there was experience of this.
UCD Process. How to start any application. In depth knowledge of Personas, User interviews, Empathy mapping, how to conduct user research study, Focus group, contextual enquiry etc.
It depends on your experience and background. They really want to know who you are.
Scenario was given and Solution was expected
How old are you?
Walk through 1-3 projects with me
Can you mock up how to display energy savings plans results to a user? Take no more than 90 minutes.
Show your best project from your portfolio
Full interview was centered around my design exercise and presentation, which I had 15 hours to complete and given little context around. Little to no interest in my transferrable skills or experience. The interview/presentation ended and no additional input or feedback was given for a week after. I reached out to the hiring director and recruiter in order to find out they passed on my application, which is ok with me. I asked the director for any helpful feedback and received absolutely none in return.
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