What are the three most used applications on your phone.
User Support Interview Questions
9,390 user support interview questions shared by candidates
If most of our campaigns generate loss, why do we still run them ?
The standard tell me about yourself...
How long would this research take?
Needed to decide which of the two campaigns is "better", based on the data provided.
Given more resources and time for your past research project, how would you have approached the challenge differently?
You have shared in your portfolio. Can you explain how you did primary research for this?
How flexible are you travel both domestic and international?
I asked them about the requirement of 5 years + experience in their job description - see 'Describe the Interview Process' above.
After a screening call and 1-on-1 with the hiring manager, I was given the following task, to turn into a 30 minute presentation with 30 minutes Q&A. The task is 30-40 hours of work. (There are 4 case studies to choose from, this is #2) Your team’s task is to come up with a new value proposition that blurs the lines between the physical and digital banking experience. Think about each customer interaction as an opportunity to build a relationship with the brand, and help the bank to envision this through a future state omnichannel (integrated digital & offline) experience. Deliverables: • Summary of CX/UX approach applied • 2 personas (minimum) • 1 future state omni-channel customer journey • Initial sketches/ideas • 1 high-level sitemap and digital user flow (for primary use-case) • Functional wireframes for 1 user flow including screens across 2 form factors (e.g. mobile, desktop) • 1 clickable prototype (based on final wireframes/user flow) In this exercise, your experience and skills will be evaluated across the following dimensions: IDEATION: Originality & Creativity. EXECUTION: Quality & Output. ELABORATION: Evolution of Concepts. INNOVATION: Differentiated & Futuristic. COMMUNICATION: Articulation & Story Telling. Questions to address in the presentation: • What is the design process you would go through to meet the brief? (From initial ideation through to execution) • How would you go about understanding your customers/end users? • How would you utilise insights about these customers to influence the value proposition? • How would you decide which ideas/features to take forward into your design? • How will you envision your designed customer experience? Where, when, how will they interact with it? • How will you evaluate/validate your design to ensure it meets (or exceeds) customers’ needs? • How will you effectively demonstrate your work to your team and invite feedback to refine it?
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