Part one was primarily about how past experience related to this position. Part two was about customer service and customer service scenarios. Part three was role playing; you are the travel agent, one manager or team lead is the customer calling in. Part four basically went over benefits and what you are looking for in a new company.
Test - Basic Grammar and reasoning - maths
What makes you to choose IBM
Have you ever launched a TMC RFP?
Concur experience
Global roll out experience
There was no "difficult" question.
Why do you want to work in Travel?
Why do I feel I am qualified for the position?
Typical star questions were used.
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