How is your experience relevant to this role?
Tier 1 Technical Support Interview Questions
90 tier 1 technical support interview questions shared by candidates
What is the way to approach a customer that calls and says my phone line is dead?
Tell me about yourself, how would you deal with a customer who wants a change made that isn’t possible or a priority for the company?
Evaluated your fundamental knowledge, and client interaction skills, and assigned a homework task, all conducted in a pleasant manner.
What questions do I have about the position
OSI model? Common ports and protocols: FTP, SSH, Telnet… IP phone registration order
Introduction about your projects that were mentioned in the resume.
Tell me about a time you went above and beyond to help a customer?
Tell me about a time you had an irate customer?
Tell me about a time you handled an upset customer.
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