Some interviewers will actually have you role play. In my interview, I was required to pick up on cues from a customers and make a referral (offer a benefit). Be prepared to think on your feet and it wouldn't hurt to know a bit of what SunTrust has to offer.
Questions were expected, not too difficult
It seems interview questions are generic. Interviewer read them from a work sheet.
Nothing difficult however you do need to disclose any past criminal or driving history and be able to explain it. I had a previous DUI that I didn't disclose( I didn't know I needed to since it was 8 yrs back) Luckily they gave me the opportunity to explain and asked why I didn't disclose, I did learn from that.
How fast do you to adapt to change? Describe time when you adapted to a change ?
Describe your job?
Are you comfortable recommending services, referring clients, and meeting quotas?
What was one incident where you knew you were doing your job correctly but still faced opposition? What did you do to de-escalate the problem? Would you now handle it any differently?
Tell me about yourself? Why do you want to work for SunTrust? Expect some role playing; possibly selling something random like a pen or bottle of water since you will be in a sales position.
A time when you had to Show leadership skills.
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