what is CSAT? why is it important? how is it calculated? what are the parameters to be assessed in CSAT
Technical Support Manager Interview Questions
420 technical support manager interview questions shared by candidates
Multiple questions about how to address and improve under-performing direct reports.
What's your support philosophy?
Describe a situation where you had to manage an underperforming member of your team.
Technical on cloud, etc
Tell me a little about yourself
How would you handle a customer calling with immediate support needs.
What is your idea of management? At what point do you take on discipline (progressive coaching) vs coaching? What metrics are important to you?
1. Technical questions on MySQL - SQL. Seemed the interviewer had not taken time to prepare as when I asked clarification questions he was awkward. 2. How to clear backlog, how to prioritize. 3. Valid Questions about people management[a lot of them]. Some were repetitive. 4. How to motivate people? 5. What do you look for a candidate while hiring?
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