How will you handle a situation - you are in middle of the desert and customer's critical application which is provided by our company is not working. You have contacted all possible resources at disposal - internal company resources, internet etc but none are helping to solve the problem. What will be your plan of action
Role play - based around a customer experience
Can you create a presentation and present a business topic that is relevant to the team?
One question they asked me was about how I approach problem-solving in challenging situations, which gave me the chance to share real examples from my experience
Questions about a business case
Mostly situational questions about customer handling
Give an example of a time where you gave above and beyond customer service to an external customer or an employee.
Team Management and Supervisory skills
Tell me about a time you went above the call of duty to get a task done?
What do you know about our products and services?
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