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The hiring process follows steps: First submit resume/covering Second: you will be required to do an online test that involves simeulated call centre calls, basic psychological multiple choices and a basic IQ tupe test Third: call from HR, basic experience, why do u want to work at Rogers. Fourth: Face to face. Questions: how have u dealt with difficult customers. How did you meet customers ecpectstions. What ways (ex hdmi) do you hook up a cable box to a television? How do you diagnose a non-functioning internet connection. Actially...pretty impressed with the final intetview. It was professsional and comprehensive.
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Technical Support Representative

Interviewed at Rogers Communications

3.5★
Apr 13, 2017

The hiring process follows steps: First submit resume/covering Second: you will be required to do an online test that involves simeulated call centre calls, basic psychological multiple choices and a basic IQ tupe test Third: call from HR, basic experience, why do u want to work at Rogers. Fourth: Face to face. Questions: how have u dealt with difficult customers. How did you meet customers ecpectstions. What ways (ex hdmi) do you hook up a cable box to a television? How do you diagnose a non-functioning internet connection. Actially...pretty impressed with the final intetview. It was professsional and comprehensive.

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