Basic Linux and Networking Concepts
Support Representative Interview Questions
5,769 support representative interview questions shared by candidates
It was pretty straight forward, difficult and unexpected because I couldn't remember the answer the question which I had learn before a while back.
Be familiar with the well known port numbers (DNS, DHCP, etc). Networking (routing protocols, FHRPs, VLANs etc) and Linux CLI skills are essential.
My school didn't focus too much on LDAP, so when they asked about LDAP I bombed those questions.
If you understand Linux and Networking, you will be just fine
What is SMTP? What is port 22? What is port 443? <--Where asked the most. Some questions were repeated with different people.
All questions related to stats: basic stuff (mean, median, SD) to CV (coefficient of variation) and Gaussian distribution (bell curve) and other concepts
Many questions about previous experiences, situational questions, culture fit questions. For example: Tell me when you need to handle a difficult client. Tell me when you encounter a technical issue. How do you prioritize multiple task on a busy day? What do you do to handle stress? What do you do when you have conflicts with your colleagues?
Describe a difficult situation you have encountered and how you dealt with it.
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