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Support Representative Interview Questions
5,770 support representative interview questions shared by candidates
Techinical questions related to computers,printers,networking.
Can you tell us about your previous experience in customer support? Why are you interested in working at IPF Digital? How do you manage high volumes of customer inquiries while maintaining quality service? Can you describe a time when you went above and beyond to help a customer? What was the outcome? What customer support tools or software have you used before? How do you handle a situation where you don’t immediately know the answer to a customer’s query?
Tell me about your previous job.
This interview was several years ago, so I don't remember the exact questions. Each interview asked very similar questions that "made the process more fair" in some way.
Name a time when you have had a difficult customer and how did you handle the customer.
What sort of technical experience do you have?
There was nothing out of normal
What's your experience with KPIs?
Tell us about a previous time you had a negative customer support experience and why it was negative.
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