Very few questions asked about skill set- she mostly just wanted to know about my experiences at previous employers.
Support Representative Interview Questions
5,770 support representative interview questions shared by candidates
Outdated quiz really outdated
What was your favorite vacation?
What are three things that make a successful call center?
They asked about how I would explain a seemingly simple thing, to someone as if they had never used/seen it before.
How would you handle a delicate customer interaction?
Describe how you would identify a customer with a No BRAS issue.
What experience do you have that qualifies you for this position?
Personal questions, with multiple follow-up questions on top of them. For example, "'So why did you choose those two areas to major in?' followed by, 'What kind of job did you think you would get with that?' followed by, 'Weren't you concerned about what job you would get with those majors?' followed by, 'So, did you just choose your second major because you liked it or because you thought it would look good?' followed by, "What did you like about it?" I was asked what was an accomplishment I was proud of, and having graduated recently from a relatively prestigious university I answered that. The follow-up question was literally, "So what? A lot of other people graduated from there too."
How would you handle a customer you states the funds they sent through were not paid out?
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