1)Introduction 2)Various senarios regarding customers behaviour and how would we react. 3)Why non technical? 4)How you look forward toward carrier in this company? 5)If you are given an opportunity to shift in technical department?Would you shift?
Support Representative Interview Questions
5,770 support representative interview questions shared by candidates
Give me a time when you had to overcome a customer objection, how were you able to do so?
How lucky do you think yourself
I was asked multiple times if I could handle this position because they knew it can get really boring and discouraging. This was really off putting to me, it seems as though everyone I talked to put down the job and made it unappealing.
The questions weren't that difficult but beware because if you don't answer it the EXACT way they are looking for you won't get hired.
Name and explain a time when you had to make a decision that was unpopular.
how have or word you handle a customer who is upset and enraged during a call?
why do you want the job? Why should we hire you and where do you see yourself in 5 years?
Tell me about yourself? Give me one difficult situation you've encountered and how did you overcome it?
Questions regarding experience and a few general knowledge questions relating to the position.
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