Tell us about a time you went above and beyond for a customer
Support Representative Interview Questions
5,771 support representative interview questions shared by candidates
Simple corporate hypothetical questions and some background questions. What would you do is a co worker isn't doing their job, etc. A couple of very basic networking questions
What is the purpose of ping command? What is the purpose of trace route? What are some common issues that affect wireless speed?
How would you address and upset customer?
Self Introduction
How do you prioritize tickets in Zendesk?
Do you have any experience with drones?
Genral questions to check communication skills
Tell me about a time when you helped someone resolve a technical issue?
I was placed at the desktop and had to demonstrate some basic computer skills like looking up for the computer's IP and installing a driver. They allowed googling.
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