Why Bloomberg? Why this role? Tell me about yourself? What do you know about the Bloomberg products?
Support Representative Interview Questions
5,772 support representative interview questions shared by candidates
In your opinion, what is the difference between good and excellent customer services ?
If there are 3 companies calling you (Goldman Sachs, JP Morgan and Black Rock), which one would you prioritize and why
Be prepared with answers to describe your personality, why the company should hire you, and how would you expect yourself to be in 3 to 5 years in the company. Basically everything is quite general.
individual roleplay
None of the questions were difficult or unexpected. Most followed the standard script with a few situational questions to test your customer service skills. Many dealt with how you would react to an angry customer, what to do when you're not sure of the answer to a customer's call, and how you react to stress.
In your opinion, what's a good customer service
How do you handle situation where team members have different opionions or approaches in achieving a common goal and provide an example that you successfully manged the situation
What are your future motivations in Bloomberg?
Is the customer always right?
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