Q: Walk me through your resume and explain why you're looking to make a change. Q: Why Attentive? Q: What will you bring to this role? Why will you be successful? Q: How do you deal with difficult partners and/or clients? Q: How will your past experience influence your contribution at Attentive? Q: Tell me about a time where you had to describe a complex process. Q: When have you seen something broken and fixed it? Q: Tell me about a time you had to work closely with someone whose personality or work style clashed with yours. Q: Tell me about a time you received critical feedback from your manager and how did you handle that? Q: Talk about a time when you made a mistake that affected a colleague. How did you handle it and what was the outcome? Q: What don't you want in this new role and/or company? Q: Tell me about a time when you went above and beyond to deliver exceptional customer service. Q: Give me an example of a time when you did not meet a client’s expectation. What happened, and how did you attempt to rectify the situation? Q: When you’re working with a large number of customers, it’s tricky to deliver excellent service to them all. How do you go about prioritizing your customers’ needs? Q: What are three words your co-workers would use to describe you?
