1. A Lumio user has emailed in to express their dissatisfaction with Lumio's paid product. Draft a response to their below email. We appreciate that you don't have a deep understanding of how we actually handle these situations internally, but we encourage you to suggest solutions in your response. We are more interested in assessing your ability to empathise with users and communicate in a professional, but human way. "I have just purchased a Lumio Pro annual plan, only to find I am unable to connect some of my accounts and I have experienced several bugs since opening the app. This is a real dealbreaker for me and I would like a full refund immediately. If you cannot handle this within 48 hours I will begin leaving negative reviews on all of your platforms."
