It were 3 types of questions : 1) experience around managing people (how you're assigning tasks, managing load, managing motivation, the most complicated situations and etc.) 2) how you're familiar with booking.com products and benefits to customers 3) why you're applying, your self-motivation.
I had no unexpected questions
The typical questions- why I want to leave etc.
Why RBC
what hobbies, footy team. Do you like working long hours.
How do you feel about cold-calling? Mostly on the telephone.
Can you give an example of your customer service experience?
"Wie sind Ihre Gehalts-Vorstellungen?" "Ist Ihr Wunschgehalt fix oder inkl. Bonus?" "Bitte führen Sie mich durch Ihren Lebenslauf" "Haben Sie Erfahrungen im Software Sales?"
Tell me about time when you received difficult feedback o from your manager?
Traditional open-ended questions like tell me about your career.
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