When have you made a big decision at work that has impacted a customer or colleague? Describe a time when you have made a particularly prompt decision. When have you taken the initiative to achieve a task without consulting others? Tell me about a situation when you took the responsibility for a group of people or task. Describe a time when you decided to consult others before acting. Tell me about a time you have supervised a group of people. Can you give me an example of something you have done to bring out the best in another person? Describe a time you have delegated work to others. Tell me about a time when you have tried to lead a group but found it challenging. Describe a time when you have coached or supported someone in your team who was new or had to learn a task. Tell me about a time when you found it difficult to build an effective working relationship. When have you prevented conflict arising or escalating between others? Tell me about a time when you had to build a strong relationship with a manager? Tell me about a situation in which you have planned for a future event. Give me a time when you had to monitor performance to meet a tight deadline? Name a time you were exceptionally busy and you found it difficult to achieve anything you had planned. Tell me about a situation where you had to rearrange your plans in order to meet changing circumstance. Can you tell me about a time when you have exceeded a customer’s expectations? Describe a time when you have been unable to meet a customer’s needs. Describe how you have ensured that your team had followed procedures to achieve high standards.
