On-site assessment consisted of 4 customer service calls. Answer the calls and resolve the issues within the allotted time. If you replay the call "points" are deducted, so it is best to get the information the first time around. After service calls are resolved, personality assessment is conducted
What are your strengths? and weaknesses?
Can you work from home?
What are you expecting for salary?
Where do you want to be in 5 years.
Why work for Dominoes?
A customer calls in after not receiving his order. You verify his account, verify his order and then review all the elements of the transaction from the order, to invoicing to payment to shipping and re-shipping if necessary to classifying and closing the service call. Can you do all the steps from one recorded instruction before you take the call?
Tell me about your experiences.
What degree did you finish and what made you decide to choose that course?
Have you worked at a call center before?
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